So, anyway, getting a replacement for my malfunctioning cell phone turned out to be more of an ordeal than expected. Verizon had promised to send me a new phone within a day of my support call with them, but after a week I was still waiting. I called up Verzion to see when the phone would be delivered, to which they responded that it already had been… Five days earlier.
As it happens, having the phone sent to my work was quite a tactical error. FedEx dropped it as part of a large skid–a skid signed for by a company representative–after which the phone promptly disappeared into my company’s labyrinthine 6000+ box mail system. In an effort to put a positive spin on the resulting experience, at least I can say I got to meet a large number of extremely friendly and professional coworkers.
Within a day of learning the phone was somewhere at work, I was able to identify why it hadn’t been routed to me. My department’s name was on the package–I had asked for it to be addressed as C/O my employer–but our shipping group informed me Verizon had neglected to put my name on it. From that we were able to identify where it was sent (Telecommunications, go figure), and a day later to which employee it was likely delivered. Of course, that employee was on vacation, so I ended up making the 10-minute trek to her cube to see if anyone else in the department could help me find it.
I’ve never seen so many cell phones in one spot in my entire life. There were probably over 100 phones on her desk and shelves, so I’d reached another dead end. I headed back to my office, sent a couple more emails and resigned myself to waiting another night.
The next morning I found a box from Verizon sitting on my desk. The friendly 100-phone coworker had apparently made the long walk to drop it off. I flipped over the box to see how Verizon had addressed it, and, indeed, the top line appeared to be my department. The box had obviously been damaged at some point during shipping, though, resulting in a thin crease in the cardboard that ran right across the top of the address label, a crease, that when straightened out, revealed the following: ATTN: MARK DANIELSON.
Note to self: Lisa’s at home now. You can have her sign for packages.